Delivery & Returns

Free Delivery on Orders over £40.00 (Net) -Standard 2-3 working days
Next Working Day delivery for orders placed by Noon – Suspended
Standard 2-3 working day delivery for orders placed by Noon
The Courier is licensed to carry hazardous goods (ADR Trained)
For Highland & Offshore deliveries, please contact us directly

For Orders over 100kg – Please call for a transport quotation Available to all UK mainland postcodes except the Isle of White, Isle of Man, Scottish Highlands & Islands, Northern Ireland, ROI & Channel Islands. Orders received by us before 12pm will be delivered next day, orders received after noon will be treated as having been received the following day.

Outside UK Mainland Please contact our Customer Services or Export Department department by email at info@fiddes.co.uk or phone on 02920 340323 for a specific quote for carriage / delivery charges if you require your consignment delivered outside of

UK Mainland Stock Items – Fullfilment To qualify for free delivery, a single order value must amount to above £40.00 net of VAT, designated to a single delivery address. If an item is out of stock, we will contact you & advise of the revised dispatch schedule.

Payment Consignments will be dispatched on receipt of cleared funds.All goods remain the property of Fiddes & Son Ltd, until paid for in full. Any damages to goods received on transit, must be reported within 24 hours.

Fiddes Returns Policy

Cancellation If you have placed an order but wish to cancel (before dispatch), please contact us immediately for a full refund on standard stock items.

Damaged goods If goods are received damaged in transit, please notify us within 3 working days, detailing the condition and extent of the damages, and we will exchange free of charge once assessed.

Unwanted goods Unwanted goods may be returned, unused and in perfect condition within 28 days of purchase. Please include a copy of the original purchase receipt. Please mark your package ‘Returns’, and send to our standard address. The original delivery charge is non refundable. 

Flammable/hazardous materials Please check that your returning Courier Company is licensed to carry such products. 

For further advice Please do not hesitate to contact us on 02920 340 323 or email sales@fiddes.co.uk

Refunds Once we receive the returned consignment and assessed condition, we will issue a refund within 7 days, directly to the purchaser, minus the original delivery charge and any credit card fee unless the goods were delivered damaged or deemed faulty.