Client privacy & security remains a priority for our Company, and guarantee to keep any personal information confidential. Therefore, we would not release your personal or financial information to any 3rd party agency for marketing purposes, under any circumstances.
When you make a purchase online at www.fiddes.co.uk, we need to secure certain personal information from you. This remains essential to allow the commercial transaction to complete successfully. This information is held on secure servers, and once the transaction is complete, any personal financial or bank card details are deleted. As a Company, Fiddes complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.
To ensure all financial transactions are completed securely, banking (including Visa/Mastercard/PayPal) and distribution institutions handle our credit card transactions and delivery. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.
We realise how important it is to securely store any information that you provide.
If you use your credit or debit card to donate to us, buy something or pay online or over the phone, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard.
We do not store your credit or debit card details at all, following the completion of your transaction. All card details and validation codes are securely destroyed once the payment or donation has been processed. Only those staff authorised to process payments will be able to see your card details. If we receive an e-mail containing any credit or debit card details, it will be immediately deleted, no payment will be taken and you will be notified about this.
Our site maintains the highest levels of security, utilizing high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details extremely seriously.
While on a secure page most web browsers will display a locked padlock symbol and the the websites’ address will change to https://. When ordering online you can be safe in the knowledge that your personal information and payment data is encrypted, making it safe and secure before it is sent to us.
You have the right to:
- request a copy of the information we hold about you;
- update or amend the information we hold about you if it is wrong;
- change your communication preferences at any time;
- ask us to remove your personal information from our records;
- object to the processing of your information for marketing purposes; or
- raise a concern or complaint about the way in which your information is being used.
If you wish to find out more about these rights, or obtain a copy of the information we hold about you, please contact us directly.
What Are Cookies?
For more general information on cookies see the Wikipedia article on HTTP Cookies…
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Third Party Cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Googles Analytics Cookies, please visit the official Google Analytics page.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.
Access the All About Cookies website – to find out more about cookies and how you can disable